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White Knight Pest Control complaints

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1900 FM 967 Suite A
Buda, TX 78610 | Get Directions

(844) 512-7378

http://whiteknightpest.com

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Total Amount in Dispute:
$1,412.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against White Knight Pest Control closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against White Knight Pest Control

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10/8/2024

RESPONSE: Complaint was not answered Amount in Dispute: $162.38 Amount Settled: $0.00

Customer Complaint

9/12/2024

We had an emergency fire ant infestation and were getting attacked daily. It took them forever to come out and when they did, they didn't even spray outside or the entire house so the ants remained. When I tried to schedule another service they told me the wrong date so I wasted a day waiting around for them for no reason. I was tired of getting bit and just wanted a different pest control company to come out the next day that would actually kill the ants. They still charged me a ridiculous early termination fee even when they weren't able to kill the ants or come out in a timely manner like they were supposed to. Resolution Sought Refund the early termination fee.

3/25/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,250.00 Amount Settled: $0.00

Customer Complaint

2/28/2024

I hired White Knight Pest Control after they showed up at my door with. Great deal (or so I thought) They came out for the first service for $150 the. After that, they come out every 3 months to spray at another $150 service. Well after the first service, they came to do a "quarterly service" after they just got done doing one. I thought it was supposed to just be a check up on their work as I was told by Alex (the first sprayer) Well we scheduled it for 5pm Friday because I had to work and they just showed up when they wanted, didn't do the entire job because my back gate is locked so they couldn't have sprayed back there. So I called to dispute the charges due to them being VERY unprofessional and leaving a horrible taste in my mouth. Not only did they tell me i will not rescue r a refund, they were trying to keep me on. When I told them I dont want their services, they told me I'm responsible for the remaining balance and charged me another $200 on top of the $150 making it $500 they've taken in 2 months. They put my account in the negative and now I'm looking to sue for damages due to them scamming me. Resolution Sought I would like to be refunded the $350 they took from me without my consent. They want $1250 from me and that's not happening, they're the worst kind of scammers.

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