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White Knight Pest Control complaints

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1820 West Tecumseh Road 132
Norman, OK 73069 | Get Directions

(405) 585-2525

http://www.whiteknightpest.com

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Total Amount in Dispute:
$916.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against White Knight Pest Control closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against White Knight Pest Control

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11/5/2024

RESPONSE: Complaint was not answered Amount in Dispute: $316.00 Amount Settled: $0.00

Customer Complaint

10/10/2024

They sent this bill to collections and wouldn't negotiate , Because I had to switch to a different company because the service they perform was really poorly for over four months. I called to complain multiple times and asked him to fix the problem they never did. People in my neighborhood also switch from them. A month after I switched to the new company, the problem was fixed. I think it's really wrong that you still trying to charge a customer for services that you did not complete and would not help Resolution Sought Cancel the payment or cut it in half because you did not complete the services that you offer

10/17/2024

RESPONSE: Complaint was not answered Amount in Dispute: $600.00 Amount Settled: $0.00

Customer Complaint

9/23/2024

I entered into a service agreement with white knight pest controllicense #9489 for routine service that was supposed to be completed bimonthly. During the initial service I was supposed to receive a treatment indoors and outdoors. The technician would not treat my home indoor due to my wife and small child being at home despite me asking their salesperson before hand if that would be an issue and was told no. After the initial visit the technician failed to show up for the retreatment when it was scheduled. After two instances of them failing to honor their agreement I called and decided to cancel our agreement. I was told my account was closed but I had paid the full amount upfront and never received the services agreed upon. After being told I would be getting a refund I never received it. I have called multiple times and this most recent time I was told I would be getting a call back after they spoke to their manager and I was never given a call back and still have yet to receive my refund. In summary after signing up for a routine service and paying upfront the company has not once fulfilled their end of the agreement. Resolution Sought I would like a full refund and a letter apologizing for wasting my time.

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