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White River Marine Group complaints

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2500 East Kearney
Springfield, MO 65807 | Get Directions

(417) 873-4555

https://www.whiterivermg.com/

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Total Amount in Dispute:
$114.00

Total Amount Settled:
$114.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against White River Marine Group closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against White River Marine Group

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11/15/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/20/2022

Second complaint with this company. Boat had to be shipped to manufacturing plant for repairs. They have had nearly 3 weeks and I have no updates as to what they intend to do or how to proceed. This is after this boat day for 2 months until they decided to ship it there for repairs. They are dragging their feet on my dime. I have had nothing but issues out of this boat and feel that it is a lemon. They need to provide me with a new boat or give me my money back including all upgrades that have been added to the boat such as ski tow bar, underpinning, etc. Resolution Sought Reimburse me the cost of my boat and all upgrades that it has.

3/16/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $113.79 Amount Settled: $113.79

Customer Complaint

3/1/2022

I ordered some parts from White River Marine Group, but they sent me the wrong parts. I sent them the pictures that the parts was the wrong parts but they will not refund my money. The parts will not fit my boat they have the pictures. I returned the incorrect parts on Monday, March 7 and I'm waiting for them to give me a refund. Resolution Sought I would like them to send me a return shipping label so I can return these wrong parts and refund my $113.79

Company Response

3/16/2022

Company states: We received the returned part from the customer. The manager will expedite his refund which will be returned to the credit card used for the purchase. Please allow 3-7 business days.

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