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White's Sew & Vac complaints

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3848 Ryan Street
Lake Charles , LA 70605 | Get Directions

(337) 478-4480

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against White's Sew & Vac closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against White's Sew & Vac

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6/21/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/26/2022

Owner repaired my Singer sewing in about June of 2020. I paid $103 for the job. He was to do further cleaning of the machine. I tried to reach him for months. On August 27, 2020, Hurricane Laura hit Lake Charles. Delta hit a few weeks later. The shop had some damage. I was very understanding. He said machines had been moved to clean up the shop. I have give him time to return my machine. I have been calling numerous times. Three weeks ago, he called me and told me he would have my machine for pick on the week of May17,2022. He has not returned my calls after leaving many messages. I believe I have been more than patient. I would like the return of my sewing machine or the value of my machine. It was only three months old. Resolution Sought I would like the return of my sewing machine or the value of the machine.

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