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Whitten Painting LLC complaints

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132 Hamilton Street
Amherst, OH 44001 | Get Directions

(440) 240-4021

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Total Amount in Dispute:
$2,300.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Whitten Painting LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Whitten Painting LLC

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9/1/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $2,300.00 Amount Settled: $0.00

Customer Complaint

7/28/2021

I hired Mr. Witten to paint my living room, dining room, bathroom and foyer of the house I just bought. He assured me it would be completed prior to my move in date. Not only was it not completed on time, the work that he did was horrible. There are paint spills all over my hardwood floors, cabinets and countertops among other places. He said he would refund my money (I have it in text), however he has gone missing with my money and house key in hand. I've gotten two estimates to fix his mess one is over $3000 the other over $6000. Resolution Sought Refund and for a new homeowner like myself to nevertheless have to go through what we are now.

Company Response

8/20/2021

They took pictures after the first coat of paint. We second coated all walls and 3 coated trim. This is a attempt to not pay remaining balance. The paint on the counters and hardwood could be from the other trade that painted their cabinets.

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