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Whole Health complaints

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2838 Old Dixwell Avenue
Hamden, CT 06518 | Get Directions

(203) 288-8283

http://www.wholehealthct.com

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Total Amount in Dispute:
$270.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Whole Health closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Whole Health

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4/17/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $270.00 Amount Settled: $0.00

Customer Complaint

3/16/2022

The man I spoke with on the Telemedicine call laughed at me. I was not provided service, yet after complaining about the rude response, they continue to flood my email and mailbox with the bill. Resolution Sought Cancel the bill so it won't affect my credit.

Company Response

4/12/2022

We are familiar with customer and have tried to resolve her issues on a few occasions. I will attach one of our most recent interactions which was sent via mail and email. I also noticed that customer's complaint was that she was being flooded with bills and emails, and she doesn't want this to ruin her credit. I can assure you that she has not been flooded with any sort of aggressive billing service or emails. However, we have contacted her trying to resolve her complaint, which was that she did not receive correspondence with the doctor. I also did explain to the patient over the phone that her account was not going to a collection agency and that our concern was not her bill, rather than her getting the service she felt she was not provided. We have been trying to help customer.

Customer Rebuttal

4/13/2022

Thank you canceling the balnce due.

Company Final Response

4/14/2022

We have closed the patient's account- they do not have a balance. Email was sent to patient as well as a message left on her cell. There should be no issue for her to complain about.

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