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Wholesale Direct Metals, Inc. complaints

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11209 National Blvd #418
Los Angeles, CA 90064 | Get Directions

(800) 226-8106

http://www.wholesaledirectmeta...

Contact location for business hours.

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Total Amount in Dispute:
$2,320.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Wholesale Direct Metals, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Wholesale Direct Metals, Inc.

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1/16/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $2,319.90 Amount Settled: $0.00

Customer Complaint

10/31/2023

Consumer alleges: I've been a client for about 5 years and this is the first issue I've had with this company. I have not received my required distribution. In the past, I received my money within 4-6 days. But, now, whenever I call their office, it goes to voicemail and they never return my call. I need someone from the company to contact me to discuss this matter and get my required minimum distribution. Their number one bullet point is "zero cost, simple liquidation process" which has not been the case recently. Resolution Sought Please give me my $2,319.90

Company Response

1/12/2024

Thank you for your message and for sharing your concerns with us. I want to assure you that we take your feedback seriously and value your long-standing relationship with our company. I understand that you have been experiencing some challenges with receiving your required distribution. However, I'm pleased to inform you that, as of the time of your complaint, this issue had already been resolved. We had processed and sent the distribution funds to your custodian on October 26, 2023. While we strive to maintain the highest standards in service and efficiency, it appears that there was a gap in communicating this resolution to you promptly. For this, we sincerely apologize. We recognize the importance of keeping our clients well-informed, and we are taking steps to enhance our communication processes to prevent similar issues in the future. We are committed to ensuring a "zero cost, simple liquidation process" as part of our service promise, and we regret any inconvenience you may have experienced during this process. We understand that timely and effective communication is crucial and we are dedicated to improving in this area. If you have any further questions or concerns, or if there's anything else we can do to assist you, please do not hesitate to reach out directly. We value your business and are committed to providing you with the quality service you deserve. Thank you for your understanding and for bringing this matter to our attention. We look forward to continuing to serve your needs.

Customer Rebuttal

1/15/2024

Thank you for finally getting me my RMD. Hopefully the next time will be a more timely response.

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