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Wholesale Engines Direct complaints

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3937 Anvers Blvd
Jacksonville, FL 32210 | Get Directions

(800) 381-7167

http://www.wholesaleenginesdir...

We are open Monday through Friday from 9:00 to 5:00 and on Saturdays from 10:00 until 3:00 ET

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Total Amount in Dispute:
$4,600.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Wholesale Engines Direct closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Wholesale Engines Direct

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12/25/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $4,600.00 Amount Settled: $0.00

Customer Complaint

12/12/2022

I bought an engine from them on Facebook marketplace 2775 rebuilt with a 6-month warranty upon arriving to my mechanic he stated that it was stored in properly rust was all in the bottom of the engine filing the oil pump they said they were warranty that and they did not cost of mini an additional $1,900. Resolution Sought I want my $1,900 back plus something for my pain and aggravation I had to get a title loan to pay for the oil pump.

Company Response

12/12/2022

Jeff purchased an engine and had it installed when he had an issue with it he was told that I needed to be repaired and we would cover repairs as long as the terms and conditions of the warranty were followed. When it came time to send in receipts Jeff cannot send in the correct receipts mainly just the water pump receipt which is the main thing required on a used engine and after going back and forth with Jeff it was determined that a water pump is never installed by the shop that did the work. Putting on water pump on a used engine is standard in the used parts industry and something that is required no matter where the engine is bought. He had the engine for almost 2 months and during this time we cannot account for anything other than his word which is why we require receipts. You must follow the terms and conditions of your warranty to validate your warranty. His real problem is with his shop for not installing a water pump on a used engine even when the engine comes with installation instructions and terms and conditions as well as his receipt.

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