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Wholesale Manufactured Home complaints

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1412 East Barham Drive
San Marcos, CA 92078 | Get Directions

(760) 231-0260

http://www.wholesalemanufactur...

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Total Amount in Dispute:
$6,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Wholesale Manufactured Home closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Wholesale Manufactured Home

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8/23/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $6,000.00 Amount Settled: $0.00

Customer Complaint

7/7/2022

Wholesale sold me their park model with brand new appliances I was charged top money for appliances just to recognize that Hood vent , wall oven are ibroken, I couldn't even turn those appliances on. Refrigerator doesn't produce ice. The bottom freezer has deep dent on it. Wholesale does not want to take care of anything claiming the home was sold ass is. Also, Wholesale didn't disclose that this model was not ready for permanent foundation . Wholesale provided rme with with foundation plans for permanent foundation to take to building department I would not even buy this home if I would know that now I need to change the structural component of the home and cut 12' deep the metal frame at the front and back of the home to be able to place the home on permanent foundation. Resolution Sought To fix appliances or replace them

Company Response

8/11/2022

She was not sold a Park model home (ANSI Code). She was sold a HUD coded manufactured home which is permittable on her property in the municipality in which she installed it. The appliances she purchased had never been used and were new, but did have some dents from being in a model home for a year. The client then goes on to state that the Hood vent, (the manufacturer of the home has been working with the client directly on this issue in lieu of us notifying them) wall oven (the oven is under warranty by the manufacturer of the oven. This has been explained many times to the client including but not limited to May 27th (via email) and June 30th (via email)), are broken. I couldn't even turn those appliances on. Refrigerator doesn't produce ice. (See previous response) The bottom freezer has dent on it. The dent the complainant is referring to was there prior to her purchasing the home. She was explained this on a recorded phone call (she was informed the call was being recorded) on July 6th. We are 100% certain of this dent existing prior to her purchase because we have the models professionally photographed after they are staged. Our service department has been actively engaging with the complainant to try and resolve any and all FACTORY WARRANTY issues. Some of our office staff even loaded the complainants vehicle with extra roofing material that was given to her for FREE after her contractors didn't show up to help her load it. The home IS/WAS "ready" for a permanent foundation system. The complainant was told that she needed to speak with the installation contractor she was hiring to engage with them on how the home would be installed. Wholesale Manufactured Homes was not contracted to install the home. The GSM of the location (San Marcos) of which the complainant bought the home was present during the contract signing process. He personally had suggested multiple times that the client just order a new home from the factory since she wasn't immediately ready to receive it on her property. She was explained she would then get to pick and choose was options and features she wanted. The complainant declined. In final, the manufacturer of the home has been working on resolving any and all factory warranty issues. They have even been at the home within in the last week.

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