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Wholesale Payments, Inc. complaints

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3223 South Loop 289, Suite 410
Lubbock, TX 79423 | Get Directions

(866) 345-6188

http://www.wholesalepayments.n...

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Total Amount in Dispute:
$10,000.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Wholesale Payments, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Wholesale Payments, Inc.

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5/14/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

5/1/2024

Owe me for merchant fees being charged by defrauding me. Scammers! No contracts is bogus! Being charged monthly so owe nearly $300 plus $300 cancelation fee want removed as promised, want 99 annual bc none of this wver discussed on the contrary. Then I want my residual of avg 750 a month. X 10 months plus all losses Plus my 600 for a closed deal refused to pay, plus another 3 companies first 30 days promised 600 so 1800. Plus for my ssvere emotional distress caused me & I want two prepaid labels as requested multiple times. Regund my bank charged monthly and cancel as requested day one in April 2023. Resolution Sought Pay me & apology for fraud

Company Response

5/2/2024

Please call our office to resolve your issues. This does not contain your business name or any info. 806-698-0625

7/17/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/21/2022

Your company does not take NO for an answer. We continue to get calls when we have told you all to STOP CALLING. We will be contacting the BBB if it continues. Resolution Sought Stop calling people who are not interested.

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