Complaints for Wholesalediva.com, LLC in Rancho Santa Margarita, CA

36 Montena Court
Rancho Santa Margarita, CA 92610 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege non-delivery of ordered and paid for merchandise. While others state the items received is of poor quality, is damaged or incorrect. Complainants allege difficulty in contacting company by email, phone or fax. Other issues include offers for free items are not fulfilled.

Company responds by stating that replacement items were shipped or stating the complainant needs to send back the unwanted merchandise for a replacement or refund.

Complaint Closing Statistics

0 complaints against Wholesalediva.com, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Wholesalediva.com, LLC complaints