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Why Not Lease It complaints

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720 East Pete Rose Way, Suite 400
Cincinnati, OH 45202 | Get Directions

(603) 665-9000

http://whynotleaseit.com

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Total Amount in Dispute:
$1,860.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Why Not Lease It closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Why Not Lease It

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12/14/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $1,860.00 Amount Settled: $0.00

Customer Complaint

11/29/2021

I purchase a bedroom set at furniture gallery, the sales representative told me the bedroom set was $1100 I pay every 2 weeks until I pay $1100 ,after finish paying a company by the name why not lease it was still taking money from my account so I blocked them from my account not knowing I should be paying them a fee because that wasn't discussed with me on purchasing the bedroom set, why not lease it send me to collections agency for the amount of $1860. I went back to furniture gallery and ask why it I wasn't told I have to pay a free the management told me he can't help me with that I must call why not lease it and negotiate with them, I called and they refused so I make a payment plan with them because I want it off my credit report Resolution Sought For my name to be erase from that collection depth

Company Response

12/2/2021

Thank you for bringing this matter to our attention. We have reviewed the details you provided and researched the account history for your lease. Why Not Lease It is constantly striving to improve upon the customer experience, and this includes explaining the program in more detail. Briefly, our program requires lessees to lease their items for a 5-month initial lease term. Upon completion of the initial lease term our customers have 3 options. Such options include: (1) Purchasing the property by exercising the purchase option; (2) continuing the lease on a periodic basis by retaining possession of the property, in which case additional periodic payment(s) must be made in the same frequency and amount as during their initial term; (3) terminating the lease by returning the property to us in good condition, fair wear and tear excepted. If the lessee does not contact Why Not Lease It to set up the purchase or return of their leased items, their lease will continue the same schedule until they make arrangements to purchase the item or return the item. This means that if a customer doesn’t exercise their purchase or return options after the completion of their initial term, their lease will continue for another payment period. After the end of that period, customer will have the 3 options again. This process continues until a customer purchases their leased items, returns their leased items, or reaches their maximum lease term. Your lease with Why Not Lease It originated on 4/5/2015. On 7/16/2015, Why Not Lease It spoke with you regarding your lease terms and quoted a buyout price for the leased merchandise. From that day and forward, you chose not to exercise the buyout option. As a result, periodic payments for your lease continued. Our records indicate that this is a valid debt. As a result, your account was sent to a third party on 5/4/2016. After your account was sent to a third party, Why Not Lease It no longer made any attempts to contact your regarding your lease agreement. We apologize for any inconvenience this may have caused you, but you will need to reach out to the third party for resolution on your account.

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