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Wicked Temptations complaints

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1441 West 132nd Street
Gardena, CA 90249 | Get Directions

(800) 883-9693

http://www.wickedtemptations.c...

Monday - Friday 9:00am - 5:00pm PST

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Total Amount in Dispute:
$530.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Wicked Temptations closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Wicked Temptations

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11/24/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $61.80 Amount Settled: $0.00

Customer Complaint

11/3/2022

Ordered product August 14th, 2022. It is November 3, 2022. Product still says processing but they have the money. Cannot contact company. If anyone knows how to contact company, let me know. Thank you Resolution Sought Sending the dresses would be the best outcome. If not, please refund money into my account.

Company Response

11/10/2022

Hi Jonnie, Currently the Black Seamless Knit Mini Dress and Black Fishnet & Floral Net Knee-Length Dress are unavailable end the end of November. If you like we can ship the available items now. I apologize for the inconvenience. Trish

9/5/2022

RESPONSE: Complaint was not answered Amount in Dispute: $468.00 Amount Settled: $0.00

Customer Complaint

8/10/2022

I order of 468 on7-2 they said they did not have all the clothes they said I could cancel it so I did but never got my credit it has been;35 days Resolution Sought My credit

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