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Williamsburg Chrysler Jeep complaints

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3012 Richmond Road
Williamsburg, VA 23185-2001 | Get Directions

(757) 229-1050

http://www.williamsburgchrysle...

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Total Amount in Dispute:
$800.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Williamsburg Chrysler Jeep closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Williamsburg Chrysler Jeep

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7/1/2021

RESPONSE: Complaint was not answered Amount in Dispute: $800.00 Amount Settled: $0.00

Customer Complaint

6/7/2021

I'm not sure about the amount. I bought a 2020 Dodge Ram Laramie Ltd in September 2020 with the extended warranty which included road hazard for the tires and wheels. This included curbs as a hazzard. My two drivers side wheels were damaged as a result of being cut off in a one way area. I filed a claim several months ago and went in person to the dealer to request a result to the claim. The dealer took pictures on three occasions and guaranteed an answer to my claim. I told the dealer that I just wanted an answer , yes or no. To this day l still don't have an answer. I even went to a body shop to see if they could help me. No answer there either. My wheels remain damaged and possibly out of line which could cause further damage. I have since cancelled my extended warranty and received a refund, however the claim was made long before l cancelled, and I think the original warranty still covered road hazard . Still no resolution. Resolution Sought Two new wheels an alignment .

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