Complaints for Wilshire Refrigeration & Appliance, Inc. in Chatsworth, CA

9177 Kelvin Avenue
Chatsworth, CA 91311 | Get Directions

(800) 427-3653

http://www.wilshirerefrigerati...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company fails to keep scheduled appointments performs unnecessary repairs or overcharges for work perfromed. Other customers complain of false advertising failure to honor estimates or that final prices are considerably more than originally stated. In some cases customers allege the company fails to complete work as agreed or that after work was completed it did not resolve the problem.~~The company responds to some complaints by indicating they have a 4 hour window to show up for services and that the customers are aware of this. In some cases the company disputed the allegations offering explanations of services performed. One or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

0 complaints against Wilshire Refrigeration & Appliance, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Wilshire Refrigeration & Appliance, Inc. complaints