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Wilshire Wigs & Accessories complaints

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5241 Craner Avenue
North Hollywood, CA 91601 | Get Directions

(800) 927-0874

http://www.wilshirewigs.com

Mon-Fri: 9:00-5:30 PST
Sat: 9:00-4:00 PST

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Total Amount in Dispute:
$182.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Wilshire Wigs & Accessories closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Wilshire Wigs & Accessories

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2/15/2022

RESPONSE: Complaint was not answered Amount in Dispute: $109.00 Amount Settled: $0.00

Customer Complaint

1/20/2022

I ordered a wig on line on jan.3,2022 have not heard anything from them. Call and left numerous messages still nothing no tracking # no human response .I am furious and want at this point mt money back or at least a courtesy call as to the status of my order. Resolution Sought Find out when or if my 109.00 wig and 2 other items is shipped if you cannot get in touch I want my money back.

2/8/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $73.10 Amount Settled: $0.00

Customer Complaint

1/10/2022

Ordered wig order #103189814 item #171812 returned it on 12/17, Wilshire Wigs had received it on 12/22/2012,, have heard nothing from them! I have tried several times calling and emailing and no reply from them! Resolution Sought I want a full refund, minus shipping! This company takes orders and monies, and when people are not happy with wig, they go silent!

Company Response

2/8/2022

Continued to call and finally got this settled! Thank you!

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