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Wilson Towing LLC complaints

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2310 East 3rd Street
San Bernardino, CA 92410-5200 | Get Directions

(909) 888-5455

https://wilsontow.com/

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Total Amount in Dispute:
$426.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Wilson Towing LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Wilson Towing LLC

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2/4/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $426.00 Amount Settled: $0.00

Customer Complaint

1/18/2024

Consumer states; My passenger door was broken by tow employee upon recovering my car from your towing yard at the above address. After paying the fee $426.00. Your employee requested for my car registration, which was in the car compartment and he said he's the only one that can enter my car. After paying the fees he told me to go pick up the car, where he had moved it and parked it at the street away from the yard, where it was previously parked. When I went to pick up my car, I could not open the door. I called and reported that to a lady who works there and she claimed to be the manager the same day. She saw the car door, inspected it by herself and acknowledged yes indeed that door is broken and cannot be opened. I have pictures and proof of that. Resolution Sought Consumer states; I want to resolve this issue amicably with them, by repairing my door or some kind of compensation. I have copies of the fees, pictures if needed. Note: I have proof of the paid permit/sticker from the apt Manager, which he approved and acknowledged.

Company Response

1/23/2024

We have already thoroughly investigated this claim and do not take responsibility for the condition of the door handle.

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