Complaints for WIMG, Inc. in Redlands, CA - 13036244

1423 West State Street, Unit A
Redlands, CA 92373 | Get Directions

(909) 335-8110

http://www.smartcareplan.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege misrepresentation of healthcare benefits, inaccessible website services, inability to reach the company, and difficulty obtaining refunds. Customers complain they believed they purchased healthcare insurance, but later discover they purchased a discount plan only. Other complainants allege that website services cannot be accessed, or that they were told that specific medical facilities accepted the plan, when they did not.

The company responds to some complaints by advising the complainant that they are ineligible for a refund due to not canceling within the trial period. In other cases the company offered to process claims, or accept cancellations and issue refunds.

Complaint Closing Statistics

0 complaints against WIMG, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

WIMG, Inc. complaints