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WinChoice complaints

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241 Main
Mountain Pine, AR 71956 | Get Directions

(855) 988-7283

https://winchoice.com/

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against WinChoice closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against WinChoice

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4/30/2026

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/30/2026

On January 15th of 2026 I purchased windows from this company. Signed up with a lender witch is green sky. Financed for 6,000. 3,000 before installing and the rest when the work is done. However I have been paying for the second month and nothing have been installed. They keep giving me the runaround. They braggs about having an A+ with the BBB. My problem is I'm paying for a service that I have not recieved. Resolution Sought Just tell me if this is a legitimate company? And have you had any other complaints about them?

Company Response

4/17/2026

This job is completed. Yes we are very legit. These are custom windows, custom for each opening because of this we are paid 50% upfront. As the contract sates, customers are aware that they might have a payment due before installation.

Customer Rebuttal

4/30/2026

Everything is fine. My windows has been installed. I was concerned that it took so long for them to be installed. Thank you for reaching out.

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