Complaints for Window & Door Connection in Burbank, CA

2314 West Magnolia Blvd.
Burbank, CA 91506 | Get Directions

(818) 848-5558

http://www.windowanddoorconnec...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

This company has a pattern of complaints alleging failure to deliver ordered windows and doors, or provide installation services. Customers also state they cannot reach the company to find out about their orders. Other complainants allege improper installation, delays in completing services, or dissatisfaction with workmanship. The company responds to some complaints by providing refunds, correcting issues, offering discounts and explaining that there are no refunds for special orders. One customer disputes the company's explanation of refusing a refund based on a special order because the company failed to deliver the order. Other complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Window & Door Connection closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Window & Door Connection complaints