Complaints for Window Installation Company in Santa Clarita, CA

26850 Claudette Street 157
Santa Clarita, CA 91351 | Get Directions

(661) 252-4448

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege that ordered windows were never delivered. Some complainants state they verified with the manufacturer that no order was ever placed. The company responded to one complaint by stating no refund would be provided since the customer did not permit installation. The complainant stated that the company changed manufacturers, without their consent, and did not meet the contracted delivery times. The complaint was closed as unresolved. All other complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Window Installation Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Window Installation Company complaints