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Window Nation complaints

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1743 Dorsey Road Suite 100
Hanover, MD 21076 | Get Directions

(410) 766-8488

http://www.windownation.com

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Total Amount in Dispute:
$500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

2 complaints against Window Nation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Window Nation

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3/15/2023

RESPONSE: Complaint was not answered Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

2/17/2023

On Dec.12-2022 Window Nation installed 10 windows in my home . The problem is the 11th window was made wrong . They had previously sent a man to pre-measure the entire 11 window purchase. That man pointed out the 11th window ordered would have to be changed . Me (the home owner/purchaser of these 11 windows ) discussed and I reordered a window that would work . On the 12th of Dec. a crew came to install 11 windows and #11 was made completely wrong , not at all what I reordered with measuring man . I have still Feb. 17th received or have they installed #11. I have been told it is made . I have been getting the run around and I am already making payments. Now I can't even get them to answer my phone calls . This is B.S. Resolution Sought Put my 11th window in as reordered (AWNING STYLE ) .I have told them I will be gone for 3 weeks and told it should be no problem to have installed by that date (Feb. 17th ) they won't even answer my phone calls . I would've had high makes for them but they don't want me to give a review at this point

12/15/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/21/2022

Job never finished still waiting on two windows to be installed. It has been about one month now. Resolution Sought Need my two windows installed

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