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Window World complaints

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2220 Castle Avenue E
North Saint Paul, MN 55109 | Get Directions

(651) 770-5570

http://www.windowworldmn.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Window World closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Window World

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12/1/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/17/2021

I have purchased seven 4000 series slider, double solar zone plus. I was given half sceen one slop Inc, (3002) .I have expressed concerns about no locking mechanism and the sliding for opening grandchildren falling 10 feet onto a cement patio. I have expressed my concerns many times and been told many different things. Resolution Sought I would like window world to replace half with whole One Stop Inc 3002 screens seven all total according to the measurements of the windows I purchased. According to the industry standards these windows are tested with a whole screen not a half . Windows need to be industry standards and up to code. Like it resolved immediately

Company Response

11/19/2021

First issue that I see is that they are stating a concern about grandchildren falling. We provide Insect Screens for our products. Our screens are not intended to keep children or other objects from falling out. I am not aware of anything in the building code that specifies that a product must be built with a full screen. Many manufacturers offer their products with both full and partial screen options. There is documentation in the North American Fenestration Standard (NAFS) that outlines the test procedure for testing without screens, with partial screens and with full screens.

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