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Home Window Contractor Window World of Macon GA Complaints and Resolutions

Window World of Macon GA complaints

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4557 Knight Road
Macon, GA 31220 | Get Directions

(478) 475-9585

http://www.windowworld.com/sto...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

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Complaint Closing Statistics

1 complaints against Window World of Macon GA closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
1 Refuse to adjust, relying on terms of agreement
0 Unanswered

1 complaints against Window World of Macon GA

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1/30/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/7/2022

Contract for 17 windows to be replaced. Paid 1/2 the amount that was quoted and ordered 7 windows(worst to be replaced). Was originally told would take approximately 12 -16 weeks. After the 12 weeks, called them, was told 12 weeks. After, 12 weeks, was told 18 weeks, after 18 weeks was told 20-22 weeks. The office staff was hateful, and I do not, as a customer, have to tolerate this. Finally, the windows came in, after I called the manufacturer in PA. The owner was with the crew when they came to install and never did and interior check of the seals and window casings. Called the company, the did come back out and repaired what needed, minus the molding on 1 window in dining room. I had a balance owing of $75.00. I paid this today (had to wait till after the holiday crunch). I told them it would be after the first of the year, 2022, and I would have the rest of my money together. I called TODAY, 01/005/22, and Window world is not going to honor the contract for the rest of the window replacements. I am left with mismatched windows, old windows that need to be replaced. So, I, as a consumer, am being "punished" for not tolerating the office staffs attitude and runaround. I was always told they did not have to get in contact with me until then windows were in and I kept after them. Resolution Sought Honor the contract for the remaining 10 windows.

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Company Response

1/14/2022

Ms. Isom contracted us for purchase and installation of 7 windows with wood repairs on April 28, 2021. At that time, as noted on her contract, we expected our lead time to be 14-16 weeks. Unfortunately due to Covid outbreaks and supply chain issues Ms. Isom's windows were installed 23 weeks after purchase. We updated Ms. Isom with letters and texts as to the progress. At 12 weeks Ms. Isom called our office and we did explain how the pandemic was affecting our lead time. She made it very clear that she did not like what information we had and would not accept the pandemic as an excuse. Three weeks later, September 13, Ms. Isom called again and when we had to tell her that there was a Covid outbreak in the plant causing the delay. She became quite dissatisfied and let us know by becoming verbally abusive and cursing over the phone and making demands to obtain manufacturer information because she was going to call and "go over your head." Our office manager called her back and received the same combative, abusive tirade peppered with curse words. On September 21 we received Ms. Isom's windows and immediately began calling to schedule her installation. We also called on the 22nd and the 23rd. On the 23rd she called back and scheduled her install. We had decided to send our owner/general manager along with the install crew not as an inspector but for his presence should Ms. Isom continue her tirade with our installers. The install was completed in one day, October 8th. Ms. Isom called the office on October 11th stating that her install was not completed correctly, the owner didn't do a walk thru and she wasn't happy with anything. After sending pictures requested and the construction manager having reviewed them, our service coordinator called Ms. Isom back immediately to schedule a walk through with the construction manager to address her concerns. The first available appointment was 10 days out which Ms. Isom found unacceptable and released another round of verbal abuse and cursing at the service coordinator as she wanted him there that day. This was not possible and the construction manager kept the appointment on October 22nd with our warehouse tech and addressed her issues, completing our contract with her. On January 5th Ms. Isom called to schedule the rest of her windows stating she has a contract for 17 windows. Her original contract for 7 windows is complete and the remaining 10 windows would be a new contract. She seems to believe that her contract is for 17 windows. We have completed our contract with her and after the abusive treatment she gave our office staff we have declined future business with her. She again became belligerent and stated she has "the right to be ugly to us when she is dissatisfied." She accused other workers in the office as being "young and ugly." She made multiple threats and then said she wanted the owners to call her. We told her they were currently under quarantine and when they return to work we will make sure they get her message. This seemed to make her more angry. At this time we are not interested in future work with Ms. Isom due to the combative attitude and abuse she has repeatedly put our team through

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