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Window World of Pensacola complaints

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4105 Highway 297A
Cantonment, FL 32533 | Get Directions

(850) 484-9998

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Total Amount in Dispute:
$11,047.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Window World of Pensacola closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Window World of Pensacola

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10/16/2022

RESPONSE: Complaint was not answered Amount in Dispute: $11,047.00 Amount Settled: $0.00

Customer Complaint

9/20/2022

Ordered patio windows for my house on 29 Sept 21. Signed the contract on 14 Oct 21 and left 1/2 deposit ($11,047). Doors arrived 25 Mar 22 BUT only one door was correct & installed. My security system had to be inactivated on the one door they installed and on the other doors they removed BUT had wrong replacement for. Doors were left out side by the pool, and 'new/replacement' doors were ordered to 'replace' the incorrect doors that arrived. On 6 May 22 we were notified the 'reordered' doors were in. When Window World arrived to install the doors, it was determined that these 'new' doors were also WRONG! The main office & office in Cantonment could not determine why these doors were wrong. THEY REORDERED GHE DOORS FOR A THIRD TIME!! We have sent e-mails to Window World, AND received acknowledgement of our e-mail, from Window World, indicating a rep would be in contact with us soon. The first e-mail was 20 Aug 22 and still no response. Order the doors one time maybe a problem happens; Order the doors a second time and still a problem…something is wrong with the company. No response tells me something is wrong…they have my money, we asked about a discount m, owing to this problem…Window World (Cantonment office) said they would check on this…no response! Are they still is operation? Do I need to sue? Thank you for whatever help you can provide. Resolution Sought Refund my money; Complete the project! Provide compensation for all the delays! SOMETHING NEEDS TO BE DONE!!

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