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Window World of Tampa Bay complaints

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10741 Endeavour Way C
Seminole, FL 33777 | Get Directions

(813) 386-7498

http://www.windowworldtampa.co...

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Total Amount in Dispute:
$7,981.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Window World of Tampa Bay closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Window World of Tampa Bay

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7/17/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $7,981.00 Amount Settled: $0.00

Customer Complaint

6/29/2022

Windows and doors were ordered in 2021. On 3/18/22 windows and doors were supposed to be installed. After the windows were installed we were informed that the doors had been lost. In May 2022 doors were to be installed. After ripping out (and causing damage to our walls and framing it was discovered they had the wrong doors. They demanded partial payment and refused to finish the job. We currently have door frames that are unfinished allowing in light, weather, bugs, etc and we are unable to get any answers from the company for when the job will be finished. Resolution Sought Finish the job before July 5, 2022 with full repair to all framing, floor boards, and paint damaged. Or full refund for doors and installation with payment for damages.

Company Response

7/5/2022

We had a single door that was installed and the customer claimed that it was hinged the wrong way, despite what the contract showed. We ordered the customer a new frame so that it would be hinged the way he wanted it, but Huttig made the door where the hinges did not line up with the new frame. This was Huttigs mistake and they are making a new door for him now. He has spoken and voiced his displeasure with pretty much everyone here and he even came into the office so upset that his new door was not in yet he was shaking. That is the story and we have apologized to the customer many times. His contract clearly shows which way the door was supposed to swing and yet he says it is all our fault that it is wrong. We went above what we had to do and it has made no difference.

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