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Windstearm Communications complaints

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4001 Rodney Parham Road
Little Rock, AR 72212 | Get Directions

(866) 347-1991

http://www.windstream.com

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Total Amount in Dispute:
$85.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Windstearm Communications closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Windstearm Communications

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2/6/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $85.40 Amount Settled: $0.00

Customer Complaint

12/16/2021

I had discovered that we were being charged for a phone line we didn't have. I spoke with them back in July and the company said we would be charged 80.00 a month for a year to make up for the over payment s. When we got the bill I called and was told the rates went up. I overpaid this company for at least a year And felt the 80.00 a month was fair.can anything be done Resolution Sought To have the payments set as promised at 80. Dollars for a year.

Company Response

1/25/2022

Company states; From the filings, we understand the customer is inquiring about her Windstream bill. With respect to Windstream's response, I apologize for the billing issues Ms. Miller has experienced. I spoke with Ms. Miller on January 4, 2022 and advised her that her January 2022 bill is $73.50. I also advised that with the credits that have been applied, as of now this will be her monthly bill until her $10.00 monthly promotional credit ends in June of 2022. I did confirm Ms. Miller is not being charged for phone service. Ms. Miller has been provided my direct contact information for any questions or concerns she may have going forward. We regret any inconvenience this matter may have caused Ms. Miller. We appreciate her business. Please feel free to contact me if you should have any additional questions or concerns. Sincerely, Windstream Communications Executive Customer Relations

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