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Windstream Services, LLC complaints

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4005 Rodney Parham Road
Little Rock, AR 72212 | Get Directions

(501) 748-7000

http://www.windstream.com

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Total Amount in Dispute:
$360.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

4 complaints against Windstream Services, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
4	Unanswered

4 complaints against Windstream Services, LLC

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11/20/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/25/2024

Prices keep going up. Service is not good and goes out a lot. There is no way to pay my bill without calling and speaking to someone. The website doesn't work, the app doesn't work, and the card that I used to use for auto pay no longer lets me use auto pay. I have never even see a bill. Resolution Sought Better service and more transparency. The only way to pay shouldn't cost an additional $6.95. It's absurd.

2/5/2024

RESPONSE: Complaint was not answered Amount in Dispute: $359.60 Amount Settled: $0.00

Customer Complaint

1/10/2024

I've attempted several times to disconnect my services but their customer service number is constantly speaking another language and drops the call. I finally reached a human and was threatened to be turned over to collections if I didn't pay some outstanding balance. I'm not in a contract. I tried disconnecting my service before this happened. They keep tacking on fees and balances against me. I disconnected my wifi modem from the wall weeks ago and I know they can see that on their computers. This is ridiculous. I'm contacting the BCA because an affiliate explained to me they had to do the same thing to deal with this same company. Resolution Sought Disconnect my services and I'm not paying their ridiculous fees or paying them anything. They've been ripping customers off for years. They're in so many lawsuits as it is.

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