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Wing's Woodwork LLC complaints

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820 NE 24th Lane #104
Cape Coral, FL 33909 | Get Directions

(239) 233-4118

http://www.wingswoodwork.com

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Total Amount in Dispute:
$6,800.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Wing's Woodwork LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Wing's Woodwork LLC

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8/15/2021

RESPONSE: Complaint was not answered Amount in Dispute: $6,800.00 Amount Settled: $0.00

Customer Complaint

7/9/2021

We hired his company for our kitchen cabinets and Island. We hired him back in January the beginning of January and the job was supposed to be done by February 2nd. We are now going into six months and all we have is partial shells or casings of the cabinet and island. Keeps giving excuses to why the job is not complete. Resolution Sought Give me part of my money back and install cabinets Island completely. Six months is too long to be waiting for small kitchen and Island.

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