Find a reputable business?

Complaints and Resolutions

Winthrop Financial Resources, LLC complaints

Read Complaints File Complaint View Full Report

PO Box 2415
Meriden, CT 06450 | Get Directions

(860) 554-9018

http://www.winthropresources.n...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Winthrop Financial Resources, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Winthrop Financial Resources, LLC

Sort by

12/15/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

12/1/2021

I am financing a vehicle through this company. At the beginning of this contract they were authorized to withdraw over 200.00 biweekly. For 2 years, this has not been a problem until earlier this year when their office staff changed. They do not go into my account on the designated days which results in late fees for me. They have now repossessed my car because they didn't go into my account for the last 2 payments and the money was available. They tell me that because it's my account with them, that I am supposed to call them when they don't take the money out. Now in order for me to retrieve my vehicle, I have to pay towing fees and finance charges. They had my car towed 50 miles away. I don't think I should be held responsible for them not doing their job. I am disabled and need my car for work. I am a nurse just getting over covid. I am so upset. Please help. Resolution Sought Refund all repossession fees. Do their job without being prompted to do so. And not do this to anyone else.

Company Response

12/3/2021

Mrs. Thigpen is correct about being on Bi-weekly reoccurring payments. Ms. Thigpen became past due this year quite often starting the whole month of July into the middle of August when her credit card was declined when trying to pull the payments. Once it declines, the bank will not try to pull it again. Winthrop customer service reps will then call the customer to explain their payment was declined and would they like to make a payment. Once the payment gets declined their biweekly is no longer on the correct schedule due to, they must pay 2 weeks in advance. Ms. Thigpen was left voice mails and certified letters regarding past due account balance. Once the customer is in the right to cure status, they must pay the full amount of past due (not including future payments), or the vehicle will be repossessed. The letter that is sent out via certified mail explains this information. If we get no response by the date they were given, the vehicle goes out to repossession. When the payment on file declines it is up to the customer to make up that payment and after 10 days late fees accrue.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile