Wintrust complaints

Our Mortgage is thru Wintrust Mortgage. Loan number. 0699502878-011D. They sent me a letter stating they had no proof of insurance from 6/1/2022 thru 11/01/2022. We were covered by our homeowners policy effective 06/01/2022 thru 6/01/2023. They paid it out of our escrow account in June 2022 for a whole year but they sold the loan to a subsidiary mid year and then decided to purchase more insurance. Because they felt it wasn't covered. I emailed them , tried to call them but they have a phone system that will not give you a person no matter what you say. The insurance company we had sent them a copy of the policy , I sent them another copy of the policy. , but they refuse to believe it Instead after another threatening letter, I called again and ask for refinancing figuring I would get a person and who promised me it was all a big mistake and between her and the escrow Dept got it all straightened out. Today we get another letter saying they had bought the extra insurance any unused premium would be refunded to my escrow. They should not have bought any other insurance. It's some kind of fraud thing going on. I pay my mortgage payment to them but it's taken out of my bank by bank of another name I need help. Resolution Sought Detailed explanation of how my account is being handled truthfully

Read More

Read More

On February 19 I lost my Wintrust bank card and decided to look for it before reporting it missing. On. Monday, February 20th I was about to call Wintrust telebanker because the branch was closed for Presidents' Day when my phone rang around 8:30 am. A lady with a heavy middle eastern accent claiming to be a Amazon employee in the Refund department. Of course I asked for verification and she recited my Amazon I'd and password. She knew the item I'd ordered February 17, then cancelled the next day. She recited my cancellation number as well, naming the item and it's price of 47.87. She recited my full name, dob, address, and knew the number of the card I'd used to order as well as my Bank account number for my checking account the card is associated with. At this point I believed her. Next she asked me to put her on speakerphone so I can see my phone screen, which had a series of numbers and said AnyDesk. I'd never heard of it nor did I download it, but she then said to click ok on bottom right if it's ok to credit my account. Then she put me on hold and after a few minutes it disconnected. I tried calling back but no answer(repeatedly). I became scared that she had all my information and especially my financial information so I checked my online banking app and seen she took all of my savings and checking except like five dollars total. I called the telebanker and reported how I'd lost my bank card yesterday (February 19) then explained what happened n next day Resolution Sought I want Wintrust fraud department to grant the Provisional loan of $550 while investigation is in progress under Regulation E for electronic transfer protection and because I'd lost and reported my lost atm card within 24 hours before the incident occurred and they told me in that situation I would be covered. Also I want the police to investigate this matter and prosecute the impersonators/identity theft and unauthorized fraudulent transactions which I reported and is report number JG161826.

Read More

Read More