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Wintrust complaints

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9701 West Higgins Road, Suite 300
Rosemont, IL 60018 | Get Directions

(847) 939-9500

https://www.wintrustmortgage.c...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Wintrust closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Wintrust

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8/21/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/26/2023

Our Mortgage is thru Wintrust Mortgage. Loan number. 0699502878-011D. They sent me a letter stating they had no proof of insurance from 6/1/2022 thru 11/01/2022. We were covered by our homeowners policy effective 06/01/2022 thru 6/01/2023. They paid it out of our escrow account in June 2022 for a whole year but they sold the loan to a subsidiary mid year and then decided to purchase more insurance. Because they felt it wasn't covered. I emailed them , tried to call them but they have a phone system that will not give you a person no matter what you say. The insurance company we had sent them a copy of the policy , I sent them another copy of the policy. , but they refuse to believe it Instead after another threatening letter, I called again and ask for refinancing figuring I would get a person and who promised me it was all a big mistake and between her and the escrow Dept got it all straightened out. Today we get another letter saying they had bought the extra insurance any unused premium would be refunded to my escrow. They should not have bought any other insurance. It's some kind of fraud thing going on. I pay my mortgage payment to them but it's taken out of my bank by bank of another name I need help. Resolution Sought Detailed explanation of how my account is being handled truthfully

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