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Wise Foods complaints

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228 Rasely St
Berwick, PA 18603-4533 | Get Directions

(570) 759-4000

http://www.wisesnacks.com

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Total Amount in Dispute:
$9.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against Wise Foods closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against Wise Foods

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1/25/2023

RESPONSE: Complaint was not answered Amount in Dispute: $4.29 Amount Settled: $0.00

Customer Complaint

12/27/2022

Whenever we open a bag of Wise Lightly salted potato chips....first of all, we get 1/2 a bag....and second...there are no large potato chips only small pieces and then crumbs.....Why is this??? I don't want my money back...I want a decent bag of potato chips!!!! Resolution Sought I would like a decent bag of chips??!!

8/30/2022

RESPONSE: Complaint was not answered Amount in Dispute: $2.00 Amount Settled: $0.00

Customer Complaint

8/4/2022

This is the second time i purchased dipsy doodles barbecue from my place of business and not only are they twice the price as the store but the content was like 5 chips very disappointed Resolution Sought Provide me a full size bag

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