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Withlacoochee River Electric Cooperative, Inc complaints

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14651 21st Street
Dade City, FL 33523 | Get Directions

(352) 567-5133

https://wrec.net/

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Withlacoochee River Electric Cooperative, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Withlacoochee River Electric Cooperative, Inc

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3/19/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/5/2024

When I contacted the power company to have power disconnected on the home I own because my tenant moved out. They stated I could not disconnect it. Anyone in the state of Florida can use your address to connect power and keep it connected. Now my house is empty with power on that could cause a fire or anything. Then they tried to transfer it to my name and charge me a fee then I could disconnect. This is blatant fraud in attempts to collect fees. An owner has complete control of their home. Period. I want the customer service supervisor and employee fired. This was harassment because they knew me. Resolution Sought Ensure my power is disconnected. I want the customer service supervisor and employee fired. This was harassment because they knew me.

Company Response

3/6/2024

State law does not allow us to disconnect a tenant's account based upon the landlord's request. However, please note, no monies are being requested from the landlord. If the Tenant, Amber, does not call in, the account will become delinquently disconnected by us the utility company.,

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