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Wix.com LTD complaints

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500 Terry A Francois Blvd. 6th Floor
San Francisco, CA 94158 | Get Directions

(800) 600-0949

http://www.wix.com

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Total Amount in Dispute:
$325.00

Total Amount Settled:
$324.00

Complaint Experience

33%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

3 complaints against Wix.com LTD closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

3 complaints against Wix.com LTD

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8/21/2023

RESPONSE: Complaint was not answered Amount in Dispute: $1.00 Amount Settled: $0.00

Customer Complaint

7/26/2023

I paid Wix for a business number and I was not able to access it . It has cost me time and money. I spent hours trying to access the site without any luck . They are refusing to refund me money . Although they can't get the site to work . Resolution Sought Refund me my money and provide me with a credit for all of my time wasted. A credit for my website .

1/13/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $324.00 Amount Settled: $324.00

Customer Complaint

12/29/2021

Firstly I do not have nor ever had a wix account. On 12/6 they tried to debit my account for 14.95. I was able to contact then via email in which they assured me they funds would be reimbursed and they serives would be canceled. On 12/26 they successfully debited my account for $324 resulting in server overdrafts to my account. I contacted my bank on the first occurrence in which they canceled my card and sent another. This is the same process my bank is doing to handle this situation yet again and I plan on closing my account after this is handled. I've reached out to wix again via email to find out why and how are they still charging me for services under a different name its confusing. I haven't heard back. I do have an open fraud case with my bank. Resolution Sought I would like for wix to immediately refund my bank account and to remove any information of mine they may be harvesting.

Company Response

12/31/2021

Per consumer: This morning I check my banking status and the full $324 was refunded.

Customer Rebuttal

1/3/2022

However, currently I have $72 in overdraft fees because of this company. I don't know what if anything can be done about that but I sincerely hope they have taken the necessary measures to delete my information connected to whatever mistakes they continue to make to insure this never happens again.

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