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Wizards of the Coast, LLC complaints

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P.O. BOX 707
Renton, WA 98057-0707 | Get Directions

(425) 226-6500

https://company.wizards.com/en

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Wizards of the Coast, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Wizards of the Coast, LLC

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4/7/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/14/2022

Wizards of the Coast and Hasbro own a physical trading card game and an online version of the same game called Magic the Gathering. In which they have rules which are against cheating within the game. However Wizard's is not actively doing anything to monitor or deter players from cheating in the online version. In the paper version, there are judges and shop owners and other players who can monitor and if found cheating can remove and permanently ban the offending player from ever playing again. Magic is a very expensive game and players want to ensure fair play for the money they spend. On the online version there are large numbers of cheaters with no monitoring system and they are still able to cheat and play. In this version players have to catch the cheater "if" they can catch them cheating and report it in which the reports often go ignored. Alongside numerous bugs they choose not to fix and errors, I have made mutiple requests for a refund for the cards puchased within the game. I don't want to play if it's not fair and I definitely do not want to play if they choose not to fix these issues. They continually refuse the refund claiming "opened product" on product that technically does not exist. I've emailed them with other issues in which customer support does not read them they only forward it to another department in which I recieve no response back. I have attempted to call to which you cannot get through. Resolution Sought Fix the games issues with the bugs, create patches to where players cannot cheat, an greatly improve their customer support. If they cannot then I would like a refund for some value of my account.

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