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Wolf River Electric Company complaints

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101 Isanti Parkway Northeast Suite G
Isanti, MN 55040 | Get Directions

(763) 229-6662

https://wolfriverelectric.com/

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Wolf River Electric Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Wolf River Electric Company

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1/24/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/29/2023

I have roof dent damage on my newly installed metal roof from them. I had my heating lines pulled up, cut, and glycol drained out when they installed their lines , which had a chain reaction and damaged my motor inside the house. This will need to be replaced, tested, and refilled. I ended up installing a new furnace inside the house as I could not use my outside boiler furnace at all. Also avoided answering my question about moving the pedestal (I figured after months of asking, they just were going to wait it out and do this unfortunately)or coming to any type of resolution until just recently and it was a solid no. There was also damage done to electrical boxes on the outside of the house, from their company use or hit with their machinery. Currently, they only want to splice the heating line and nothing else, which isn't my preferred way of fixing it so it will probably be a monetary reimbursement and or trade resolution. The glycol alone is thousands of dollars to refill, hiring a testing company, time, installing a new motor inside the house….its a lot overall and overwhelming Resolution Sought I'm thinking either a trade and or partial monetary reimbursement for work needed to be completed. Although I no longer trust this company to do work at my house and would never leave them unattended if they needed to return.

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