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Wolford & Robinson PLLC complaints

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1700 Mccallie Avenue
Chattanooga , TN 37404 | Get Directions

(423) 622-6461

http://wolfordlawpartners.com

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Total Amount in Dispute:
$300.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Wolford & Robinson PLLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Wolford & Robinson PLLC

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1/4/2023

RESPONSE: Complaint was not answered Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

12/9/2022

Had a appointment to see Sam Robinson on June 11 2022 to send a certified letter to my Ex-husband to get my name removed from the house loan, we got divorced in 2018 and he had one year to get my name removed but never did, I don't know if Sam send a certified letter by the police or just mailed directly to my ex, I have called a lot and talk to a woman who works with Sam Robinson her name is Jennifer K, she tells me that she will have Sam Robinson to call but I never hear from either one, this is going on 6 months now so I'm filing a complaint on him, tired of calling and being lied too! Don't understand why he want call and tell me if he sent the certified letter or what's going on. Resolution Sought I would like to get my 300.00 dollars back and let all the citizens of Chattanooga know that you can trust him, put him out of business.

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