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Woodford Car Company LLC complaints

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404 Lexington Road Suite 101
Versailles, KY 40383 | Get Directions

(859) 621-4573

http://www.woodfordcarcompany....

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Total Amount in Dispute:
$6,246.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Woodford Car Company LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Woodford Car Company LLC

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8/30/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $6,246.00 Amount Settled: $0.00

Customer Complaint

7/28/2021

Bought a 2014 Fait 500l has a little over 59,000 miles. Drove it home from Versailles to Sharpsburg Ky. Which may be about 80 miles. Before I got it about home alarms started going off saying it wouldn't drive in manual. Got home parked it, called Tony Spears. He said it drove fine for him and they didn't have a problem with it and suggested I find a fait dealer to look at it. Which I did, had a roll back come pick it up(which cost $150.00) he went to put it on the truck, but the place he needed to hook it to was gone. Got it on the truck and sent it to Montgomery Auto sells in Nicholasville KY ( which cost $130.00) I ask if he would buy it back and he said no but he would try to help me get it fixed. Getting it fixed is more than what the car cost. This has been going on since June 14,2021. Resolution Sought Would like to get my money back or something of equal value.

Company Response

8/18/2021

This car was sold "as -is" with no warranty of any kind. I want to help so I offered her $1,500 goodwill. I also tried to get a friend of mine who is a manager of a chrysler store to help try to get it covered under recall, if you Google these cars at one time it looks like there was a recall with no luck. What I offered was fair. I hate that this happened but there is no way to guarantee older, used cars.

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