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Woodhouse Auto Family complaints

2546 South Highway 30
Blair, NE 68008-2352
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(402) 426-4126

http://www.woodhouse.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

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Complaint Closing Statistics

1 complaints against Woodhouse Auto Family closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
1 Unanswered

1 complaints against Woodhouse Auto Family

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12/15/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/21/2022

I traded in my 2013 Ford Edge that was in excellent mechanical condition. I have paperwork to show the excellent care I took of this vehicle. I'm still paying for the brand new tires, and battery. It had new wipers and sprayers installed, the actuator was just replaced in July. The day before trading it in I had the air filter and cabin filter replaced and a full synthetic oil change done. This vehicle was in tiptop shape. I still owed $8800.00 for it. Woodhouse sold me a 2016 Ford F-150 for $17,995 plus a warranty plus added the $8800.00. So basically I borrowed over $42,000.00 for the truck. So far I've had to take it back for a tune-up, I took it to Missouri to tow my camper back to Omaha and it was running terrible and I was getting 7.4 mpg. After the tune up, the mileage improved but it still ran rough, bouncing all over the road. I took it to woodhouse in Omaha and they said the front shocks were shot, and it needs an alignment. They want me to pay for it. $1795.00. I called the guy who sold me the truck and reminded him that he said if we find anything wrong with the truck to let him know. So I called and said I have several things that need fixed and that at this moment it's in the shop and the bill is $1795.00. And that I shouldn't have to be fixing or replacing anything on a vehicle I just purchased for $42000.00. He said he'd talk to the general manager and get back to me. He did saying the general manager said they'd pay $1000.00 of the bill. So I have to come u Resolution Sought With the rest. I shouldn't have to pay any of it. They sold me a truck that they never inspected. The back seat won't lock in position, the wipers and sprayers need replaced and the headlights need adjustment. I expected for $42000 that I'd be driving a truck that shouldn't need all this maintenance. I want Woodhouse to fix this truck or I want to return it. I'd buy my Ford Edge back. It was in excellent condition.

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