Find a reputable business?

Complaints and Resolutions

WoodSpring Suites complaints

Read Complaints File Complaint View Full Report

1920 East Linden Avenue
Linden, NJ 07036 | Get Directions

(908) 344-5915

http://www.woodspring.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$499.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against WoodSpring Suites closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against WoodSpring Suites

Sort by

8/21/2023

RESPONSE: Complaint was not answered Amount in Dispute: $498.78 Amount Settled: $0.00

Customer Complaint

7/26/2023

I made a reservation for 6/2-6/4, which Hotel Reservation did not have my correct email address, which l never received an itinerary. I received only a text message with the itinerary number H6817809. My family and was traveling from South Carolina and l called the Hotel and cancelled due to not receiving information about the hotel via my email. I have sent pertinent information to my Credit Card Company, and Hotel Reservation disputing charges. I never checked in at WoodSpring Suites and they refuse to send me a cancellation email to forward to my credit card company, which is Capital 1. I have emailed both parties to no avail. The credit card company dispute letter requested for me to reach out to management at WoodSpring, but the manager knows my family and l did check in, aware of the wrong email address on file but refuse to send the cancellation. This is very unethical, and fraudulent on the management team at WoodSpring Suites/ Hotel Reservation. Thanks for your help in this very important matter. Resolution Sought Help me get my money back (498.78). My family and l never checked in but yet they refused to send a cancellation ticket via my correct email.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile