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Woody Folsom Chevrolet Buick GMC complaints

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1749 Golden Isle West
Baxley, GA 31513 | Get Directions

(912) 307-9502

http://www.woodyfolsomchevrole...

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Total Amount in Dispute:
$1,300.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Woody Folsom Chevrolet Buick GMC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Woody Folsom Chevrolet Buick GMC

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4/25/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,300.00 Amount Settled: $0.00

Customer Complaint

3/30/2022

I took my car to the jeep dodge ram and they said that they did work on my car which cause problems with my car that I didn't have going on with it before I took it to them it was in their progression since December of 2021 until February of 2022 the day that they called me and said that my vehicle was ready I picked it up and the same day I had to take it back cause of problems they said that they fixed it so the next day I was driving my car and almost got hit cause of the problems to my car it did have no power to it when it had all the power I need before they worked on it I have no way of going and still paying a 400.00 monthly car payment on a car that I cant move r drive I have been without my car for over a month with no way of going and it's sad and hurtful right now how they take advantage of people Resolution Sought Get my money back and find someone to do the job right and get my car back working need my vehicle

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