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World Hyundai Matteson complaints

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5337 Miller Circle Drive
Matteson, IL 60443 | Get Directions

(708) 983-6500

http://www.worldhyundaimatteso...

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Total Amount in Dispute:
$16,798.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

5 complaints against World Hyundai Matteson closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
5	Unanswered

5 complaints against World Hyundai Matteson

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1/22/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/27/2022

Company ran my credit 13 times because I did not buy a car from them and now it shows up on my report that it was ran 13 times after I refused to buy a car Resolution Sought Remove the 13 times they ran my credit

5/23/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/27/2022

Was giving a Compliment 3yrs Oil Change free at time of Signing,. but on my 2nd Service I'm shown a Different set of Terms Only 1st Oil change is FREE.. Sticker was placed with the next Oil Change to be at 7036,,. My current mileage is 6819 now I'm told when I Reach 15,000 My Oil change will be FREE! I have Owned 3diffence Vichile from World Hunydia and I have Always be told that My Oil Changes according to the Service Contact is Every 3,000 miles! This Dealership is Selling One thing ,, but Enforcing something else once the Ick drys! Resolution Sought To be Honest with what you are getting,, STOP ?? selling pipe dreams to the Customers,, and keep the Costumers Updated and Remind the Customers up front! STOP springing last minute Surprises! Treat Loyal Customers Better,. And Stop finding Loopholes,,,. Without loyalty from their Costumes,, there would not be a World Hunydia!

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