Complaints for World Tech Toys in Valencia, CA

28904 Avenue Paine
Valencia, CA 91355 | Get Directions

(818) 675-9001

http://www.worldtechtoys.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants' generally allege receipt of defective merchandise and difficulty obtaining refunds or replacements. Customer's complain of missing parts incomplete orders or otherwise defective merchandise. Some customers report that despite returning the product for a refund or replacement they fail to receive either. A few said that they failed to receive their ordered product. Most complained of the lack of customer service they received from the company. Complainants requesting repairs have reportedly been advised to take their item to a hobby or toy repair shop.

Complaint Closing Statistics

0 complaints against World Tech Toys closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

World Tech Toys complaints