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World Travel Holdings, Inc. complaints

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100 Fordham Road, Building C
Wilmington, MA 01887 | Get Directions

(617) 424-7990

http://www.worldtravelholdings...

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Total Amount in Dispute:
$4,350.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against World Travel Holdings, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against World Travel Holdings, Inc.

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8/1/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/6/2023

I have tried to call for 6 days to cancel my cruise no one answered and online chat refused to cancel said it has to be done over the phone. Resolution Sought My cruise canceled.

3/16/2022

RESPONSE: Complaint was not answered Amount in Dispute: $350.00 Amount Settled: $0.00

Customer Complaint

2/18/2022

In January 2020 I had a cruise completely paid for. My traveling companion cancelled. Cruises.com issued me a $350 goodwill voucher. I rebooked a cruise for feb 2021. Covid cancelled that one. We again rebooked for feb 2022. In oct 2021 I called to make my final payment. Was told I still owed more money. Out of frustration, I cancelled. Was told my voucher was good for 1 year from the day I cancelled that cruise. My friend went on the cruise in feb 2022. I called to book a cruise for March 2022, they told me they gave my voucher to my friend in feb!!! When I questioned why in the world they would give my credit to someone else, they changed their story and said they had expired. When I asked which story was right, they said it didn't matter, they were just gone. Well, it does matter, if they expired why didn't they tell me that I had another year?? And if they gave my credits to someone else , they owe me $350!!!! Resolution Sought I want my $350 and now I'm going to lose my $275 flight credit that expires March 31, 2022!!

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