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Worldwidexpress.live complaints

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Intersection 10 Hudson Yards, 26th Floor
New York, NY 10001 | Get Directions

(352) 614-3014

http://www.worldwidexpress.liv...

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Total Amount in Dispute:
$2,600.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Worldwidexpress.live closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Worldwidexpress.live

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6/29/2022

RESPONSE: Complaint was not answered Amount in Dispute: $2,600.00 Amount Settled: $0.00

Customer Complaint

6/3/2022

I have a package that supposed to be delivered to me from worldwide Express. Live the package is being sent from a friend and they said the package has been held in Puerto Rico because of the weight of the package they're saying that I have to pay $2,600 for them to release this package to me I called the customer service number which is 352-614-3014 I spoke to the person they hours are from 6 a.m. to 6 p.m. and when I spoke to the young lady she didn't speak very good English and was not able to supply I mean the information that I wanted to know to make sure this was a legit company Resolution Sought I would like for you all to investigate to make sure that this is a legit company and that I'm not being taken for any kind of money

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