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Worthy, Inc. complaints

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25 West 45th Street, 2nd Floor
New York, NY 10036 | Get Directions

(888) 222-0208

http://www.worthy.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Worthy, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Worthy, Inc.

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12/31/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/30/2023

Their ad says that they will accept and sell your diamonds and other jewelry for you. What their ad doesn't tell you is there minimums of what they will except and won't. I submitted four items for review, scheduled and appointment and had it cancelled 10 minutes prior to the appointment time. When I called to ask why, the appointment was scheduled the receptionist that I spoke to informed me that there were minimums on what they would accept. Since there's nothing in the ad that states that, they are clearly advertising with false information. They either need to update their ad with the minimum's, or they need to be shut down. Resolution Sought Fix their untruths in advertising.

Company Response

12/19/2023

Company states; We apologize for not providing a more prompt response to Ms. Dzierlatka's complaint; however we have communicated with her directly about her concerns. Her jewelry submission was reviewed by our team and determined not to meet our minimum criteria for auction. She was notified by email on August 22nd, 2023 of our determination and we referred her to the Accepted Jewelry section of our site (available at https://www.worthy.com/about/what-we-accept) for more information. A member of our team also spoke with her directly on August 28th about our minimum criteria for auction. If we are not confident a consumer's jewelry will perform well during auction with our network of professional buyers, we will set clear expectations with the consumer right away so they may immediately pursue other avenues better suited for their jewelry. Furthermore, as outlined in our Terms and Conditions that were originally agreed to by Ms. Dzierlatka, we reserve the right to refuse to assist in the sale of any valuable for whatever reason, at our sole discretion. Please feel free to contact me if there are any other questions. Thank you, Lindsay Head of Customer Success @ Worthy

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