Find a reputable business?

Complaints and Resolutions

WOW! Internet complaints

Read Complaints File Complaint View Full Report

3675 Corporate Drive
Columbus, OH 43231 | Get Directions

(706) 221-1000

http://www.wowway.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$50.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against WOW! Internet closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against WOW! Internet

Sort by

8/13/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/18/2023

This business has been charging for services I have not used. My service were interrupted on may 23. I have been being billed for services after this date. When your phone bill is disconnected, they don't charge you for a bill after. Resolution Sought I'd like to file a law suit

10/20/2022

RESPONSE: Complaint was not answered Amount in Dispute: $49.98 Amount Settled: $0.00

Customer Complaint

9/26/2022

I received a alert that my visa card paid a internet and cable bill. I did not authorize. Account 313 695 2233. 16471 Terrace Village Drive Taylor, MI 48180. Resolution Sought Reimbursement

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile