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Wren Kitchens complaints

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1522-24 Boston Post Road
Milford, CT 06460 | Get Directions

(203) 584-9350

http://www.wrenkitchens.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Wren Kitchens closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Wren Kitchens

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9/18/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/19/2022

Installers damaged my new refrigerator. Damaged products delivered, numerous days out of work to be home for installers, promised in writing work would be completed in one week it's now 8 months still not completed. Wren Kitchens contractors not competent , incorrect measurements having to make another visit to move cabinets over to allow vent hood to be installed. Resolution Sought My kitchen Reno started Nov. 1, 2021. Still no completed. Their installers damaged our new refrigerator. We spent countless hours from work to be there for installer. Always damaged products. I would like a substantial refund from Wren Kitchens.

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