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W.S. Healey Chevrolet complaints

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5216 Route 17M
New Hampton, NY 10958 | Get Directions

(845) 343-1400

http://www.wshealeychevrolet.c...

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Total Amount in Dispute:
$411.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against W.S. Healey Chevrolet closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against W.S. Healey Chevrolet

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1/8/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $411.00 Amount Settled: $0.00

Customer Complaint

11/6/2023

Had my car serviced 11/2 for oil change and tires sensor drove 5 miles then transmission light came on car just stopped had to have it towed back and they said cant look at it until Monday. Have no rental vet for me and have to work Monday. They talked me into having something to have done with air intakes and on star diagnostic sent me a bunch of error they messed up my car. Resolution Sought Fix my car have extended warranty and if car is totally messed up replace my car it is a 2018 GMC Terrain

Company Response

12/26/2023

Ms. Treglia change to our dealership on November 3rd 2023, with 63,460 miles on the vehicle. Her car received an oil change and tire rotation, as well as having the air filter and cabin filters changed. Unfortunately, Ms. Treglia's vehicles mass air flow sensor filled shortly after these services they called her check engine lamp to illuminate. The vehicle was towed back to the dealership with 63,467 miles and the mass air flow sensor was replaced and pay for via the customers extended service contract. The customer only had to pay a $100 deductible and the rest was covered under the service contract. I do not feel we are at all responsible as the maintenance we performed could not cause the failure of the mass air flow sensor.

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