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X2 Industries complaints

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308 Jaden Drive
Milltown, WI 54858 | Get Directions

(715) 972-8604

http://www.x2industries.com

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Total Amount in Dispute:
$2,934.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against X2 Industries closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against X2 Industries

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9/22/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $2,934.48 Amount Settled: $0.00

Customer Complaint

9/9/2022

I purchased "2007-2014 Chevrolet Denali, Tahoe, Yukon, Suburban, AvalanchePlug and Play Air Suspension Kit" and all of the major components are faulty. The air compressors are siezed. The solenoid manifold and switches are inoperable. The included airline was insufficient. The wire gauge was too thin and almost caught fire the first time I attempted to turn on the siezed air compressors. The air bag mounts require severe modification and the kit did not include usable mounts. X2industries.com is using the same part numbers as reputable parts companies such as Airlift Performance and Viair however they are selling cheaply made knockoff components. Resolution Sought Provide a full refund.

Company Response

9/11/2022

This is completely inaccurate information and thus same customer is competitor disregarding any help and simply continues to slander. A lawsuit will likely follow.

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